Política de reembolso
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it:
-
Unworn or unused.
-
With tags still attached.
-
In its original packaging.
-
You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at lunaturquesamn@gmail.com. Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, feel free to reach out to us at the same address: lunaturquesamn@gmail.com.
Damages and Issues
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
-
Special orders or personalized items.
-
Personal care goods or undergarments.
-
Sale items and gift cards (these are final sale).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at lunaturquesamn@gmail.com.